Refund & Cancellation Policy

QuickPrint Pro takes fairness seriously. Because every print job is dispatched automatically to a physical printer the moment your payment is verified, our refund policy is built to handle the rare cases when something goes wrong on the hardware side.

1. Automatic refund — hardware print failure

If our system detects that the printer at the selected kiosk could not complete your job (paper out, ink out, mechanical jam, or printer offline), the order is flagged as print-failed. In this case:

• A refund is auto-credited back to your original payment source.
• UPI / wallet refunds typically reflect within 24 hours.
• Card / netbanking refunds typically reflect within 3–7 business days as per RBI timelines.

2. No refund — successful print

Once a job is marked printed on the kiosk dashboard and the physical pages are produced, the order is considered fulfilled. Because we cannot "un-print" paper, no refund will be issued for completed jobs. Please verify your file and the live "Printer online" badge before paying.

3. Partial refund — partially printed jobs

If the printer runs out of paper mid-way (e.g. only 4 of 10 pages came out), contact the shop owner on the spot and email support@quickprintpro.in with your order ID. We will issue a proportional refund within 48 hours of verification.

4. Cancellation before payment

An order in the "pending" state (not yet paid) can be cancelled at any time by simply closing the payment modal. No money has left your account in that case.

5. How to request a refund

1. Email support@quickprintpro.in with subject "Refund Request – <Order ID>".
2. Attach your Razorpay payment receipt.
3. Briefly describe what went wrong at the kiosk.

All disputes are governed by the laws of India and subject to the jurisdiction of courts at Kawardha, Chhattisgarh.