Refund & Cancellation Policy

Print Wallet / Credit Edition — Last updated:

Quick samajh: QuickPrint Pro ek credit-based platform hai. Dukan wale (merchants) platform ko prepaid Credit Wallet se pay karte hain (₹1 = 1 Credit, har printed page par ~2 credits katate hain). End-customer apna print charge dukan ko directly Cash/UPI me deta hai — platform ke paas customer ka paisa aata hi nahi, isliye end-customer refunds dukan wale handle karte hain, aur platform sirf credits wapas karta hai.

1. Automatic credit refund — hardware print failure

Agar system detect karta hai ki selected kiosk ka printer job complete nahi kar paya (paper out, ink out, mechanical jam, ya printer offline), to order print-failed flag ho jaata hai aur us order ke liye kataye gaye credits automatically merchant ke Print Wallet me wapas add ho jaate hain — bina kisi request ke, turant.

Credit refunds wallet me instantly reflect karte hain.
Yeh refund platform ki taraf se merchant ko milta hai; end-customer ko dene wale refund ki zimmedari dukan wale ki hai (Section 6).

2. Wallet Top-Up (recharge) refunds

Merchant wallet recharge Cashfree payment gateway se hota hai. In cases me paisa original payment source me wapas jaata hai:

Failed payment: Agar recharge payment fail ho jaaye, paisa aapke account me reverse ho jaata hai — koi credits nahi katate.
Paid but not credited: Agar aapne pay kiya par credits 30 minute me wallet me na aayein, support@rentalnest.in par order ID ke saath email karein. Verification ke baad ya to credits turant add honge ya full refund 48 hours me process hoga.
Duplicate charge: Ek hi recharge ke do payment ho jane par extra payment full refund ho jaata hai.
UPI/wallet refunds typically 24 hours; card/netbanking typically 3–7 business days (RBI timelines).

3. No refund — successful print

Jaise hi job printed mark hoti hai aur physical pages nikal aate hain, order fulfilled maana jaata hai aur uske credits consumed ho jaate hain. Paper ko "un-print" nahi kiya ja sakta, isliye successful prints ke credits wapas nahi milte. Print karne se pehle file verify karein aur kiosk ka "Printer online" badge check karein.

4. Cancellation — job dispatch hone se pehle

Print job sirf tab dispatch hoti hai jab payment/credits verify ho jaate hain. Agar aapne payment modal band kar diya ya order "pending" state me hai (dispatch nahi hua), to koi paisa ya credit katata hi nahi — kuch bhi cancel karne ki zaroorat nahi. Wallet recharge ke case me: unpaid/pending recharge orders ke liye koi charge nahi lagta.

5. Partial print — proportional credit refund

Agar printer beech me ruk gaya (jaise 10 me se sirf 4 pages nikle), to dukan wale ko us order ke proportional credits wapas milte hain — humari team order log verify karke 48 hours ke andar adjustment (credit injection) karti hai. End-customer ko uska direct refund dukan wala deta hai.

6. End-customer refunds — dukan wale ki zimmedari

End-customer ka paisa directly dukan wale ko jaata hai (Cash/UPI). Isliye print se judi customer complaint (galat print, aadha print, quality issue) par refund dene ki zimmedari dukan wale ki hai. Platform ke paas customer ka paisa hota hi nahi — platform sirf merchant ke prepaid credits ka hisaab rakhta hai.

7. Manual adjustments — admin audit ke saath

System disturbance, welcome bonus, ya goodwill ke case me platform admin merchant ke wallet me manual credit adjustment kar sakta hai (add ya deduct). Har adjustment immutable Credit Ledger me reason ke saath permanently record hoti hai jo merchant apne dashboard ke wallet history me dekh sakta hai.

8. How to request a refund / credit correction

Email support@rentalnest.in with subject "Refund/Credit Request – <Order ID / Wallet Top-up ID>".
Attach your Cashfree payment receipt (wallet recharges ke liye).
Briefly describe what went wrong at the kiosk / wallet me.

All disputes are governed by the laws of India and subject to the jurisdiction of courts at Kawardha, Chhattisgarh.